Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis [0.03%]
                                                
                                               
                                            
                                            
                                                Christian Homburg; Annette Giering
                                                Christian Homburg; Annette Giering
                                            
                                            
                                            
                                        
                                                Morris B. Holbrook
                                                Morris B. Holbrook
                                            
                                            
                                            
                                        
                                                Michel Tuan Pham; Gita Venkataramani Johar
                                                Michel Tuan Pham; Gita Venkataramani Johar
                                            
                                            
                                            
                                        
                                                T. Lardinoit; C. Derbaix
                                                T. Lardinoit; C. Derbaix
                                            
                                            
                                            
                                        
                                                Tony Meenaghan
                                                Tony Meenaghan
                                            
                                            
                                            
                                        
                                                Tony Meenaghan; Paul O'Sullivan
                                                Tony Meenaghan; Paul O'Sullivan
                                            
                                            
                                            
                                        
                                                Tony Meenaghan
                                                Tony Meenaghan
                                            
                                            
                                            
                                        
                                                The emotional side of price [0.03%]
                                                
                                               
                                            
                                            
                                                Regina M. O'Neill; David R. Lambert
                                                Regina M. O'Neill; David R. Lambert
                                            
                                            
                                            
                                        
                                                On being happy and possessive: The interactive effects of mood and personality on consumer judgments [0.03%]
                                                
                                               
                                            
                                            
                                                Joseph P. Forgas; Joseph Ciarrochi
                                                Joseph P. Forgas; Joseph Ciarrochi
                                            
                                            
                                            
                                        