Using consumer perceptions to operationalize the service construct: Exploratory research in theory extension and validation [0.03%]
                                                
                                               
                                            
                                            
                                                Keith B. Murray; John L. Schlacter
                                                Keith B. Murray; John L. Schlacter
                                            
                                            
                                            
                                        
                                                Environmental consumerism: A process of children's socialization and families' resocialization [0.03%]
                                                
                                               
                                            
                                            
                                                Debbie Easterling; Shirley Miller; Nanci Weinberger
                                                Debbie Easterling; Shirley Miller; Nanci Weinberger
                                            
                                            
                                            
                                        
                                                Professor Jean-noël Kapferer
                                                Professor Jean-noël Kapferer
                                            
                                            
                                            
                                        
                                                Assistant Professors Roger P. McIntyre; Associate Professor Margaret M. Capen; Assistant Professors Ann P. Minton
                                                Assistant Professors Roger P. McIntyre; Associate Professor Margaret M. Capen; Assistant Professors Ann P. Minton
                                            
                                            
                                            
                                        
                                                Dr. Alan R. Hirsch
                                                Dr. Alan R. Hirsch
                                            
                                            
                                            
                                        
                                                George Stone; James H. Barnes; Cameron Montgomery
                                                George Stone; James H. Barnes; Cameron Montgomery
                                            
                                            
                                            
                                        
                                                P. J. O'Connor; Professor Gary L. Sullivan
                                                P. J. O'Connor; Professor Gary L. Sullivan
                                            
                                            
                                            
                                        
                                                Service quality and the congruency of employee perceptions and customer expectations: The case of an electric utility [0.03%]
                                                
                                               
                                            
                                            
                                                Allen Klose; Todd Finkle
                                                Allen Klose; Todd Finkle
                                            
                                            
                                            
                                        