The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes [0.03%]
Tsarenko, Yelena; Tojib, Dewi
Tsarenko
Wong, Phoebe; Hogg, Margaret K.; Vanharanta et al.
Wong et al.
Colgate, Mark; Alexander, Nicholas
Colgate
Hart, Susan J.; Service, Linda M.
Hart
Service Elimination Decision-Making: Analysis of Candidates for Elimination and Remedial Actions [0.03%]
Argouslidis, Paraskevas C.; McLean, Fiona
Argouslidis
Denegri-Knott, Janice; Molesworth, Mike
Denegri-Knott
Howcroft, Barry; Hewer, Paul; Durkin et al.
Howcroft et al.
Customer-perceived value in business-to-business relationships: A study of software customers [0.03%]
Parry, Sara; Rowley, Jennifer; Jones et al.
Parry et al.
Dibb, Sally; Simkin, Lyndon
Dibb