Major incident planning in primary care trusts in north-west England: a cross-sectional survey [0.03%]
英格兰西北部初级护理信托机构的主要事件计划：横断面调查
Thomas Day,Kirsty Challen,Darren Walter
Thomas Day
The Civil Contingencies Act (2004) requires UK primary care trusts (PCTs) to plan and respond to major health incidents. We carried out a cross-sectional survey of all PCTs in the north-west region of England using a telephone interview wit...
One question, two answers: do the two most commonly used methods of sampling describe the length of the prospective wait for admission to hospital? [0.03%]
一个题目，两种答案：在入院等候时间的预测中，常用采样方法是否有效？
Paul W Armstrong
Paul W Armstrong
To demonstrate that the incomplete waits captured at the time and by means of a census may not have the same distribution as the completed waits captured as a result of admission during a specified calendar period, cataracts added to waitin...
Patient satisfaction with primary care in Armenia: good rating of bad services? [0.03%]
亚美尼亚初级卫生保健的患者满意度：对糟糕服务的良好评价？
Tsovinar Harutyunyan,Anahit Demirchyan,Michael E Thompson et al.
Tsovinar Harutyunyan et al.
The study assessed the level of patient satisfaction at selected primary health-care facilities in Lori and Shirak provinces of Armenia. Self-administered questionnaires were distributed to 684 recent clients at primary health-care faciliti...
The use of patient complaints to drive quality improvement: an exploratory study in Taiwan [0.03%]
利用患者投诉驱动质量改进：台湾的一项探索性研究
Sophie Y Hsieh
Sophie Y Hsieh
This study aims to investigate the nature and resolutions of patient complaints and further to explore the use of complaints to drive quality improvement in a selected hospital in Taiwan. A teaching hospital (i.e. the Case Hospital) in Taiw...
Lost in translation: reviewing the role of the discharge liaison nurse in Wales [0.03%]
从威尔士的视角审视联络护士在出院过程中的角色及作用
Lynda Chandler,Matt Wyatt,Iain Roberts
Lynda Chandler
In Wales, the National Leadership and Innovation Agency in Healthcare (NLIAH) Change Agent Team (CAT) has found that its service improvement methodology of Communities of Practice (CoP), where motivated frontline staff in health and social ...