Utilizing lean tools to improve value and reduce outpatient wait times in an Indian hospital [0.03%]
运用精益工具提高印度医院门诊的价值并减少等待时间
Richard Miller,Nirisha Chalapati
Richard Miller
Purpose: This paper aims to demonstrate how lean tools were applied to some unique issues of providing healthcare in a developing country where many patients face challenges not found in developed countries. The challenge...
Noor Hazilah Abd Manaf,Husnayati Hussin,Puteri Nemie Jahn Kassim et al.
Noor Hazilah Abd Manaf et al.
Purpose: The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat t...
Developing a Physician Management & Leadership Program (PMLP) in Newfoundland and Labrador [0.03%]
在纽芬兰和拉布拉多地区开展《医师管理与领导力项目》(PMLP)
Victor Maddalena,Lisa Fleet
Victor Maddalena
Purpose: This article aims to document the process the province of Newfoundland and Labrador used to develop an innovative Physician Management and Leadership Program (PMLP). The PMLP is a collaborative initiative among M...
Implementing a nationwide quality improvement approach in health services [0.03%]
在全国范围内实施医疗服务质量管理方法
Amina Sahel,Vincent DeBrouwere,Bruno Dujardin et al.
Amina Sahel et al.
Purpose: The purpose of this paper is to present an innovative quality improvement intervention developed in Morocco and discuss its implementation. Until 2004, the Moroccan Ministry of Health (MoH) encouraged pilots of q...
Amina Sahel,Abdelali Alaoui Belghiti,Vincent DeBrouwere et al.
Amina Sahel et al.
Purpose - The purpose of this paper is to discuss the results of the first four years of implementation of a quality program called "Quality Contest" (QC). This program was implemented from 2007 onward to improve the quality of hospital ser...
The Medical Motorway: improving the quality of care in the context of an ageing population [0.03%]
医疗快车道：老龄化背景下提高护理质量
Shreena Suchak
Shreena Suchak
Purpose: The purpose of this article is to improve quality in health care. Design/methodology/approach: This article developed the conc...
The deleterious effects of abusive supervision in health-care organizations [0.03%]
医疗保健组织中辱虐管理的负面影响
Purpose: Grounded on the affective event theory, this study aims to investigate the mediating effect of psychological distress in the relationship between abusive supervision and three negative outcomes, namely, solitary-...