Kristina Westerberg,Susanne Tafvelin
Kristina Westerberg
Purpose: The purpose of the this study was to explore the development of commitment to change among leaders in the home help services during organizational change and to study this development in relation to workload and ...
Kjeld Harald Aij,René L M C Aernoudts,Gepke Joosten
Kjeld Harald Aij
Purpose: This paper aims to assess the impact of the leadership traits of chief executive officers (CEOs) on hospital performance in the USA. The effectiveness and efficiency of the CEO is of critical importance to the pe...
Jonathan Walsh,Nicholas Taylor,Donna Hough et al.
Jonathan Walsh et al.
Purpose: The purpose of this paper was to evaluate a pilot training programme run by Health Education North West to promote clinical leadership amongst general dental practitioners (GDPs). New powers and responsibilities ...
Peter Spurgeon,Paul Long,John Clark et al.
Peter Spurgeon et al.
Purpose: The purpose of this paper is to address issues of medical leadership within health systems and to clarify the associated conceptual issues, for example, leadership versus management and medical versus clinical le...
Impact of service attributes on customer satisfaction and loyalty in a healthcare context [0.03%]
医疗服务属性对客户满意度和忠诚度的影响
Subash Lonial,P S Raju
Subash Lonial
Purpose: The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a health-care setting. This paper also sheds...
Leading processes of patient care and treatment in hierarchical healthcare organizations in Sweden--process managers' experiences [0.03%]
瑞典层级卫生组织中患者护理和治疗的主要流程－过程管理者经验
Kerstin Nilsson,Mette Sandoff
Kerstin Nilsson
Purpose: The purpose of this study is to gain better understanding of the roles and functions of process managers by describing Swedish process managers' experiences of leading processes involving patient care and treatme...
Kjeld Harald Aij,Merel Visse,Guy A M Widdershoven
Kjeld Harald Aij
Purpose: The purpose of this study is to provide a critical analysis of contemporary Lean leadership in the context of a healthcare practice. The Lean leadership model supports professionals with a leading role in impleme...
Workplace-based clinical leadership training increases willingness to lead [0.03%]
基于工作场所的临床领导力培训提高领导意愿
Aleece MacPhail,Carmel Young,Joseph Elias Ibrahim
Aleece MacPhail
Purpose: The purpose of this paper is to reflect upon a workplace-based, interdisciplinary clinical leadership training programme (CLP) to increase willingness to take on leadership roles in a large regional health-care c...
The medical leadership challenge in healthcare is an identity challenge [0.03%]
医疗卫生领域的领导力挑战是身份认同的挑战
Thomas Andersson
Thomas Andersson
Purpose: The purpose of this article is to describe and analyse the identity challenges that physicians with medical leadership positions face. Design/met...
Annabel McDonald,Aamer Sarfraz
Annabel McDonald
Purpose: This paper aims to consider whether the hospital mission statement can be used as a management tool to improve service provision in failing hospitals. ...