Will Social Distancing in Service Encounters Affect Consumers' Value Perception During the COVID-19 Pandemic? The Role of Servicescape, Self-Efficacy, and Technological Intervention [0.03%]
在新冠疫情期间,服务场合中的保持社交距离会影响消费者的感知价值吗? 服务环境、自我效能感和技术干预的作用
Ying Feng,Jie Meng
Ying Feng
This study investigates how physical and psychological distance from one's surroundings may influence one's perception of connectedness with the servicescape and, ultimately, perception of value. It also examines the effect of consumers' te...
Buddies as In-Group Influencers in Online Support Groups: A Social Network Analysis of Processes and Outcomes [0.03%]
线上支持小组中熟人对群体内个体的影响:社会网络分析视角下的过程及结果研究
Ali Esmaeeli,Cornelia Connie Pechmann,Judith J Prochaska
Ali Esmaeeli
Buddies, serving as in-group influencers to aid demographically similar cobuddies, are extensively used in face-to-face support groups to enhance positive social influence. The authors examine the efficacy of buddies in online support group...
Richard P. Bagozzi; Utpal M. Dholakia
Richard P. Bagozzi; Utpal M. Dholakia
Patrick Barwise; Colin Strong
Patrick Barwise; Colin Strong
Daniel M. Eveleth; Linda Morris
Daniel M. Eveleth; Linda Morris
Richard Gatarski
Richard Gatarski
William H. Redmond
William H. Redmond
Albert M. Muniz Jr.; Walter Billingsley; Tracey Brill
Albert M. Muniz Jr.; Walter Billingsley; Tracey Brill
Are interactive decision aids better than passive decision aids? A comparison with implications for information providers on the internet [0.03%]
Erik L. Olson; Robert E. Widing II
Erik L. Olson; Robert E. Widing II
Sung-Joon Yoon
Sung-Joon Yoon