The role of communication transparency and organizational trust in publics' perceptions, attitudes and social distancing behaviour: A case study of the COVID-19 outbreak [0.03%]
沟通透明度和组织信任在公众感知、态度及社会疏离行为中的作用——以COVID-19疫情为例
Yeunjae Lee,Jo-Yun Queenie Li
Yeunjae Lee
Integrating social cognitive theory and public relations literature, this study examines the effectiveness of organizations' transparent communication in building public trust and encouraging health-protection behaviours (i.e. social distan...
Crisis management as practice in small- and medium-sized enterprises during the first period of COVID-19 [0.03%]
新冠肺炎疫情初期中小企业危机管理的实践研究
Jonas Fasth,Viktor Elliot,Alexander Styhre
Jonas Fasth
This article draws attention to the social context and working methods in crisis management. Based on 1000 interviews with business leaders in Swedish small- and medium-sized enterprises (SMEs), we analyze crisis management in practice and ...
Jelle Groenendaal,Ira Helsloot
Jelle Groenendaal
The outbreak of the COVID-19 pandemic crisis around the world and the resulting unprecedented measures taken by governments required organizations to quickly adopt new ways of (remotely) working. At face value, this would suggest a higher v...
Reliability, uncertainty and the management of error: New perspectives in the COVID-19 era [0.03%]
可靠性、不确定性与错误管理：新冠肺炎疫情时代的全新视角
Paul R Schulman
Paul R Schulman
This essay argues for the importance of error as an organizing concept in the management of hazardous technical systems to high levels of reliability and safety. The concept of "error" has been essential to the development of high reliabili...
Aaron Clark-Ginsberg,Elizabeth L Petrun Sayers
Aaron Clark-Ginsberg
Emergency risk communication is a crucial part responding to crises. Right now, vulnerable groups are experiencing disproportionately negative outcomes from communication missteps surrounding COVID-19. In this commentary, we describe the mi...
Jori Pascal Kalkman
Jori Pascal Kalkman
Countries across the globe have mobilized their armed forces in response to the COVID-19 pandemic. Current contributions of armed forces have resulted from an urgent need for additional personnel and resources, and were facilitated by a fra...
Organizational synthesis in transboundary crises: Three principles for managing centralization and coordination in the corona virus crisis response [0.03%]
跨国危机中的组织整合：应对新冠肺炎疫情的三项原则
Matthijs Moorkamp,René Torenvlied,Eric-Hans Kramer
Matthijs Moorkamp
Boin (2019) argues that in transboundary crisis management it is almost impossible to achieve centralization and coordination. This article identifies three principles through which actors in a transboundary crisis can balance centralizatio...
Arjen Boin
Arjen Boin
Modern societies rely on complex technological systems that are deeply intertwined with other complex systems that stretch across geographical, judicial and administrative borders. When threats emanate from this transboundary space, nationa...
Benjamin Topper,Patrick Lagadec
Benjamin Topper
This paper is a modest contribution to the vast exploration to be embarked upon as our maps appear increasingly outdated. We will first explore some outmoded 'taken for granted' assumptions and visions: this section aims to clarify why the ...
Resilience in risk communication networks: Following the 2015 MERS response in South Korea [0.03%]
韩国2015年mers疫情应对中的风险沟通合作网络的弹性分析
KyungWoo Kim,Ho Young Yoon,Kyujin Jung
KyungWoo Kim
This study investigates regional and local governmental agencies resilience in their use of risk communication with other governmental agencies. Analyses are based on the case of South Korea's response to the 2015 outbreak of the Middle Eas...