Transformational Leadership, HRM practices and burnout during the COVID-19 pandemic: The role of personal stress, anxiety, and workplace loneliness [0.03%]
新冠肺炎疫情期间的变革型领导、人力资源管理实践与职业耗竭：个人压力、焦虑和工作孤独感的作用机制分析
Panagiotis V Kloutsiniotis,Dimitrios M Mihail,Naoum Mylonas et al.
Panagiotis V Kloutsiniotis et al.
The present research investigates the crucial role of "Transformational Leadership (TFL)" on employees' "anxiety", "personal stress", and "workplace loneliness", and finally on employees' "burnout". Moreover, this survey investigates the mo...
Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders' perspectives [0.03%]
新冠肺炎疫情下的短期租赁市场危机管理：利益相关者视角
Cristina Miguel,Anna Pechurina,Berna Kirkulak-Uludag et al.
Cristina Miguel et al.
Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental...
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention [0.03%]
拯救酒店业：新冠肺炎疫情下的战略应对、酒店选择分析及顾客保持策略研究
Jinkyung Jenny Kim,Heesup Han
Jinkyung Jenny Kim
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes and customer post-purchase behaviors. Qualitative and quantitative processes comprising an importance-performance analysis are used. This mixed-me...
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19 [0.03%]
被感染和被解雇的恐惧——新冠肺炎期间酒店业员工面临的双重工作压力分析
Chun-Chu Chen,Suiwen Sharon Zou,Ming-Hsiang Chen
Chun-Chu Chen
As the COVID-19 pandemic has posed grave threats to the financial and physical health of hospitality employees, this research unveils details of the dilemma experienced by hospitality employees during the pandemic, namely, their fear of bec...
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19 [0.03%]
评估酒店业客户金融风险感知和态度：探究COVID-19保护措施的作用
Lanji Quan,Amr Al-Ansi,Heesup Han
Lanji Quan
The COVID-19 pandemic has lead authorities from many countries to adopt crucial protective measures such as wearing face masks, lockdowns and social distancing. The purpose of the present study was to explore the relationships among the pro...
Consumers' luxury restaurant reservation session abandonment behavior during the COVID-19 pandemic: The influence of luxury restaurant attachment, emotional ambivalence, and luxury consumption goals [0.03%]
COVID-19疫情期间消费者在高档餐厅预订环节的放弃行为：基于对高档餐厅依恋、情绪矛盾和奢侈消费目标的影响分析
Norman Peng,Annie Chen
Norman Peng
The purpose of this research is to examine how consumers' attachment to luxury restaurants and their emotional ambivalence contribute to their reservation session abandonment during the coronavirus disease 2019 (COVID-19) pandemic. In addit...
The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective [0.03%]
新冠疫情对客户体验设计的影响：酒店经理的视角
Angelo Bonfanti,Vania Vigolo,Georgia Yfantidou
Angelo Bonfanti
This research responds to calls for research on the devastating impact of the Covid-19 pandemic on the hospitality industry by investigating how hotel managers are designing safe customer experiences. Specifically, this study examines the m...
Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience [0.03%]
COVID-19疫情引发的工作不安全感、焦虑和抑郁会影响酒店员工的自我评价的任务绩效吗？员工韧性发挥调节作用。
Teresa Aguiar-Quintana,Thi Hong Hai Nguyen,Yasmina Araujo-Cabrera et al.
Teresa Aguiar-Quintana et al.
The COVID-19 health disaster has had a dramatic impact on the global hospitality industry, affecting millions of people. The aim of this study is to examine the impact of job insecurity on hotel employees' anxiety and depression, and whethe...
Restaurants and COVID-19: What are consumers' risk perceptions about restaurant food and its packaging during the pandemic? [0.03%]
餐厅和COVID-19：在大流行期间，消费者对餐厅食物及其包装的风险有何看法？
Karen Byrd,EunSol Her,Alei Fan et al.
Karen Byrd et al.
The COVID-19 pandemic and subsequent U.S. in-restaurant dining restrictions deleteriously affected the restaurant industry. While dining restrictions were adopted to prevent human contact, evidence suggests that consumers may mistakenly per...
The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison [0.03%]
使用社会系统理论分析新冠疫情对酒店业的影响：多国比较研究
Valeriya Shapoval,Peder Hägglund,Abraham Pizam et al.
Valeriya Shapoval et al.
In the last few decades, there have been numerous crises and disasters that negatively affected the hospitality industry. Different countries around the world experienced natural disasters, financial crises, violent attacks, and public heal...