To Airbnb or not to Airbnb: Does Airbnb feel safer than hotels during a pandemic? [0.03%]
疫情之下，住Airbnb安全吗？
Daniel A Guttentag,Stephen W Litvin,Wayne W Smith
Daniel A Guttentag
Airbnb was able to recover faster than hotels from the downturn caused by the COVID-19 pandemic. This research note examines whether Airbnb's success resulted from tourists feeling safer in Airbnbs due to their greater opportunities for soc...
Leveraging employee online reviews for improving hotel competitiveness in the great resignation [0.03%]
利用员工在线评论提升酒店竞争力以应对“辞职潮”现象
Haiyang Xia,Birgit Muskat,Huy Quan Vu et al.
Haiyang Xia et al.
The Great Resignation has brought significant challenges to the recovery of the hospitality industry from the depression caused by the coronavirus pandemic (COVID-19). Prior studies have revealed that the leading cause of the Great Resignat...
How does social responsibility investment strategy contribute to hospitality firms' recovery from public health emergencies? The case of COVID-19 pandemic [0.03%]
社会责任投资战略如何助力酒店企业从公共卫生危机中恢复？——以新冠肺炎疫情为例
Dongdong Wu,Hui Li,Jingjing Yang
Dongdong Wu
Using fuzzy-set qualitative comparative analysis, this paper explores which configurations of six dimensions of hospitality firms' corporate social responsibility (CSR) result in higher (or lower) levels of total factor productivity. We dem...
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate [0.03%]
新冠疫情强制接种政策下的顾客不文明行为对餐厅员工压力传播及离职的影响
Bora Kim,Heyao Yu,Yidan Huang et al.
Bora Kim et al.
In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality operations and customer experiences. The primary goal of this study is to examin...
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic [0.03%]
新冠肺炎疫情下的五星级酒店员工热情双元模型与服务质量研究
Tung-Ju Wu,Jia-Min Li,Yu-Shu Wang et al.
Tung-Ju Wu et al.
Given the generally stressful job demands of the hospitality industry during the COVID-19 pandemic, understanding the work passion and emotions of hotel employees is particularly important. Based on the conservation of resources theory and ...
Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work [0.03%]
新型冠状病毒恐惧与隔离酒店员工心理健康：自我同情和心理韧性的作用
Kavitha Haldorai,Woo Gon Kim,Charoenchai Agmapisarn et al.
Kavitha Haldorai et al.
The COVID-19 pandemic has had a massive and unprecedented impact on the mental health of individuals worldwide. Quarantine hotel employees not only endured enormous upheavals when providing service to quarantine guests during obligatory qua...
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19 [0.03%]
新冠肺炎疫情期间员工内部危机沟通的情感和行为反应探究
Bingjie Liu-Lastres,Han Wen,Fevzi Okumus
Bingjie Liu-Lastres
Communication is an essential component of crisis management strategies in hospitality and tourism. This study aimed to build on the integrated internal crisis communication framework. This study employed qualitative and quantitative data c...
Exploring hospitality workers' career choices in the wake of COVID-19: Insights from a phenomenological inquiry [0.03%]
新冠疫情背景下探究酒店业员工的职业选择：一种现象学研究的见解
Bingjie Liu-Lastres,Wei-Jue Huang,Huilin Bao
Bingjie Liu-Lastres
The COVID-19 pandemic severely hit the hospitality industry and caused employees concerns over health, finance, and well-being. These challenges may trigger their decisions to leave the profession, leading to major talent crises in the indu...
A big data analysis of COVID-19 impacts on Airbnbs' bookings behavior applying construal level and signaling theories [0.03%]
应用构念水平理论和信号理论分析COVID-19对Airbnb预订行为影响的大数据研究
Raffaele Filieri,Francesco Luigi Milone,Emilio Paolucci et al.
Raffaele Filieri et al.
This study investigates the impact of the COVID-19 pandemic on consumer booking behavior in the peer-to-peer accommodation sector. This study used a dataset composed of 2041,966 raws containing 69,727 properties located in all 21 Italian re...
Predicting hospitality employees' safety performance behaviors in the COVID-19 pandemic [0.03%]
新冠肺炎疫情下预测酒店员工的安全行为绩效
Seontaik Kim,Peter Beomcheol Kim,Gyumin Lee
Seontaik Kim
This study develops and tests a research model to explain and predict how and when organizational safety climate influences hospitality employees' safety performance behaviors by proposing two boundary conditions: communication transparency...