Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction [0.03%]
安全还是服务？员工利他性违规行为对消费者满意度的影响
Cass Shum,Ankita Ghosh
Cass Shum
The COVID-19 pandemic makes restaurants implement new safety rules. However, because of consumers' and employees' resistance, employees may break these rules to improve the service experience. This paper examines how employees' prosocial sa...
COVID-19-induced layoff, survivors' COVID-19-related stress and performance in hospitality industry: The moderating role of social support [0.03%]
新冠肺炎引发的裁员对酒店业幸存员工的工作表现及新冠相关压力的影响：社会支持的调节作用
Yidong Tu,Diwan Li,Hai-Jiang Wang
Yidong Tu
The COVID-19 pandemic has hit the hospitality industry hard globally, resulting in millions of employees being laid off. Drawing upon the conservation of resources theory, this study aims to empirically examine how and when COVID-19-induced...
The effect of threat and fear of COVID-19 on booking intentions of full board hotels: The roles of perceived coping efficacy and present-hedonism orientation [0.03%]
新冠疫情下威胁感和恐惧感对全包酒店预订意向的影响：应对效能与现时享乐倾向的作用机制分析
Vanessa Apaolaza,Mario R Paredes,Patrick Hartmann et al.
Vanessa Apaolaza et al.
This study proposes a novel theoretical model on the negative effect of the perceived cognitive threat and fear of COVID-19 on full board hotel booking intentions, which includes the moderating effects of perceived coping efficacy and prese...
Leveraging data analytics to understand the relationship between restaurants' safety violations and COVID-19 transmission [0.03%]
利用数据分析了解餐厅安全违规与COVID-19传播之间的关系
Arthur Huang,Efrén de la Mora Velasco,Ashkan Farhangi et al.
Arthur Huang et al.
This paper leverages natural language processing, spatial analysis, and statistical analysis to examine the relationship between restaurants' safety violations and COVID-19 cases. We used location-based consumers' complaints data during the...
Dlawar Mahdi Hadi,Muhammad Abubakr Naeem,Sitara Karim
Dlawar Mahdi Hadi
This study investigated the connectedness of top ten hospitality stocks in the world and the impact of the COVID-19 pandemic on this connectedness. For this purpose, we employ the time-varying parameter vector autoregressions (TVP-VAR) to e...
Hotel building design, occupants' health and performance in response to COVID 19 [0.03%]
新冠肺炎疫情下酒店建筑的设计、使用者健康及表现
Deepak Bangwal,Jyotsana Suyal,Rupesh Kumar
Deepak Bangwal
In the COVID-19 pandemic, the employee realized the importance of a healthy workplace. A healthy workplace provides natural protection against respiratory disease and reduces exposure to viruses. Therefore, the current COVID-19 pandemic sho...
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants: What went well and what could we do better? [0.03%]
消费者对餐厅新冠肺炎防控措施有效性的感知：哪些方面做得好？哪些方面可以改进？
Yang Xu,Smita Singh,Eric D Olson et al.
Yang Xu et al.
As restaurants are resuming normal operations, COVID-19 mitigation strategies are still in place. An effective COVID-19 mitigation protocol may facilitate a more successful rebound since consumers may perceive a lowered risk to purchase foo...
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19 [0.03%]
克服前所未有的挑战：新冠肺炎疫情下的中小住宿企业
Abel Duarte Alonso,Alessandro Bressan,Seng Kiat Kok et al.
Abel Duarte Alonso et al.
The sudden irruption of COVID-19 has paralysed, even devastated, numerous industries. Academic and industry publications also convey the destructive impacts of this phenomenon on hospitality and tourism businesses. While business owners and...
Shixuan Fu,Xiaojiang Zheng,IpKin Anthony Wong
Shixuan Fu
The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intentio...
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona [0.03%]
新冠肺炎疫情期间巴塞罗那短租市场房东的价格调整异质性分析
David Boto-García
David Boto-García
COVID-19-induced travel restrictions have led to a sharp drop in Airbnb bookings. Confronted with a decrease in demand, hosts have implemented heterogeneous price responses. This study evaluates the different price adjustments developed by ...