Factors influencing customers' dine out intention during COVID-19 reopening period: The moderating role of country-of-origin effect [0.03%]
新冠疫情恢复期间顾客外出就餐意向的影响因素—来源地效应的调节作用
Chunhao Victor Wei,Han Chen,Yee Ming Lee
Chunhao Victor Wei
COVID-19 pandemic negatively affected the restaurant industry and reopening provides restaurants an opportunity to survive this crisis. This study examined the interplay of perceived importance of preventive measures, dining involvement, br...
Descriptive or injunctive: How do restaurant customers react to the guidelines of COVID-19 prevention measures? The role of psychological reactance [0.03%]
描述性的还是指令性的：餐厅顾客如何回应新冠病毒预防措施的指南？心理逆反的作用
Gi Won Kang,Zhenxian Zoey Piao,Jae Youn Ko
Gi Won Kang
In this study, we employed an experimental design to empirically test how restaurant customers react differently to normative appeals (descriptive vs. injunctive) relating to COVID-19 prevention measures through freedom threat and negative ...
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government [0.03%]
新冠疫情爆发期间光顾高档餐厅的动机：风险感知和政府信任的作用
Bekir Bora Dedeoğlu,Erhan Boğan
Bekir Bora Dedeoğlu
Despite the massive impacts of COVID-19 pandemic on hospitality industry, only limited papers empirically examined consumer reactions to current pandemic in the context of restaurants. To fill this gap, the primary aim of this paper is to r...
The effects of crowdedness and safety measures on restaurant patronage choices and perceptions in the COVID-19 pandemic [0.03%]
拥挤和安全措施对COVID-19疫情期间餐厅顾客选择和感知的影响
Di Wang,Jun Yao,Brett A S Martin
Di Wang
This paper investigates the effects of crowdedness and in-restaurant safety measures on consumers' restaurant patronage choices (eat-in vs. order takeaway vs. not patronize) and their perceptions during the COVID-19 pandemic. In an online e...
The effect of COVID-19 on tourists' intention to resume hotel consumption: The role of resilience [0.03%]
COVID-19对游客恢复酒店消费意向的影响：韧性的作用
Francisco Peco-Torres,Ana I Polo-Peña,Dolores M Frías-Jamilena
Francisco Peco-Torres
This study aims to better understand how one particular personal capacity-psychological resilience-may help consumers adapt to the 'new normal' provoked by the COVID-19 pandemic in the hotel context, which is characterized by high uncertain...
Zachary W Brewster,Kenneth Gourlay
Zachary W Brewster
Masks have become the custom among restaurant workers and bartenders as a form of protection against COVID-19. Yet, given the rapid introduction of masks to the uniforms of restaurant servers there is a dearth of extant scholarship that has...
To disclose or to falsify: The effects of cognitive trust and affective trust on customer cooperation in contact tracing [0.03%]
披露还是伪造：认知信任和情感信任在接触者追踪过程中对客户合作的影响
Shijiao Joseph Chen,Donia Waseem,Zhenhua Raymond Xia et al.
Shijiao Joseph Chen et al.
Contact tracing involves collecting people's information to track the spread of COVID-19 and to warn people who have been in the proximity of infected individuals. This measure is important to public health and safety during the pandemic. H...
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context [0.03%]
COVID-19与之前的危机有何不同？旅游业和酒店业背景下的健康相关危机研究比较
Eunhye Park,Woo-Hyuk Kim,Sung-Bum Kim
Eunhye Park
The importance of the risk to tourism and hospitality operations from pandemic-related crises has increased. Therefore, the current study offers a literature review targeting tourism and hospitality stakeholders' perceptions of past disease...
Effect of CSR contribution timing during COVID-19 pandemic on consumers' prepayment purchase intentions: Evidence from hospitality industry in China [0.03%]
新冠疫情下企业社会责任贡献时机对消费者预付款购买意愿的影响——来自中国酒店业的证据
Zelin Tong,Yibo Xie,Haowen Xiao
Zelin Tong
Corporate social responsibility (CSR) contributions are essential for hospitality companies during the COVID-19 pandemic. However, little is known about how CSR contribution timing during the pandemic might affect consumers' prepayment purc...
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees? [0.03%]
COVID-19新常态对客户满意度的影响：口罩能否消除普通长相员工和漂亮员工之间的差异？
Gang Wu,Lifang Liang,Dogan Gursoy
Gang Wu
The attractiveness of service employees can have a significant impact on customer attitudes and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission and infection by wearing facemasks, doing so can also infl...