Accommodation decision-making during the COVID-19 pandemic: Complexity insights from Greece [0.03%]
新冠疫情下的希腊住宿决策：复杂性洞察
Nikolaos Pappas,Kyriaki Glyptou
Nikolaos Pappas
With the remaining ambiguity around COVID-19 effective treatment, the decision-making process for 2020 tourists remains fraught with complexity. Drawing from a sample of 385 permanent Athenian residents, the study explores the decision-maki...
Career optimism of culturally and linguistically diverse hotel workers in the pandemic age [0.03%]
新冠疫情下文化与语言背景多样化的酒店员工的职业乐观感
Ashokkumar Manoharan,Janice Jones,Zhou Jiang et al.
Ashokkumar Manoharan et al.
The impact of COVID-19 on workers in accommodation and food services-which account for a large proportion of the hospitality sector-is severe, with more than one third of these workers losing their jobs. Against this backdrop, there is heig...
How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences [0.03%]
新冠疫情如何影响酒店员工压力：员工对职业应激源及其后果的认知
Antony King Fung Wong,Seongseop Sam Kim,Jungkeun Kim et al.
Antony King Fung Wong et al.
This study sought to examine the impacts of the global coronavirus pandemic on hotel employees' perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the respon...
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis [0.03%]
新冠肺炎疫情下酒店行业的感知卫生属性：客户留存视角
Jongsik Yu,Jungwoon Seo,Sunghyup Sean Hyun
Jongsik Yu
The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the ho...
Ability and willingness to work during COVID-19 pandemic:Perspectives of front-line hotel employees [0.03%]
新冠肺炎疫情期间酒店员工的工作意愿与工作能力调查研究
Dimitrios P Stergiou,Anna Farmaki
Dimitrios P Stergiou
This research note reports the results of a qualitative study exploring front-line hotel employees' views about working during the COVID-19 pandemic in order to identify factors that may influence their ability and willingness to report to ...
Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19 [0.03%]
支离破碎却微笑以对：新冠疫情下酒店业的人力资源管理和员工福祉
Promila Agarwal
Promila Agarwal
The purpose of this paper is to explore the human resource management (HRM) practices adopted by hotels during COVID-19 and to examine the impact of COVID-19 on the wellbeing of hotel employees using qualitative thematic analysis. This stud...
Stigma & dirty work: In-group and out-group perceptions of essential service workers during COVID-19 [0.03%]
污名与脏工作——新冠肺炎疫情期间对必要服务工作者的内群体和外群体认知
Cynthia Mejia,Rebecca Pittman,Jenna M D Beltramo et al.
Cynthia Mejia et al.
The effects of the COVID-19 pandemic on essential service workers has given rise to their newfound "hero" status, resulting in a dramatic shift of their occupational value. Service work has been long envisioned as "dirty work", and further,...
Employee work status, mental health, substance use, and career turnover intentions: An examination of restaurant employees during COVID-19 [0.03%]
新冠肺炎期间的员工工作状态、心理健康、物质使用以及职业转换意图：以餐饮业员工为例的研究
Diego Bufquin,Jeong-Yeol Park,Robin M Back et al.
Diego Bufquin et al.
The COVID-19 pandemic has negatively impacted the restaurant industry and employees in the worst possible way. This empirical study aims to examine the relationships between employees' work status (working, furloughed, or laid-off), mental ...
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic [0.03%]
新冠疫情下酒店机器人服务与人工服务的偏好研究
Seongseop Sam Kim,Jungkeun Kim,Frank Badu-Baiden et al.
Seongseop Sam Kim et al.
Robots and artificial intelligence (AI) technologies are becoming more prominent in the tourism industry. Nowadays, consumers are faced with multiple options involving both human and robot interactions. A series of experimental studies were...
A change of perceived innovativeness for contactless food delivery services using drones after the outbreak of COVID-19 [0.03%]
COVID-19爆发后基于无人机的无接触食品配送服务感知创新性的变化
Jinkyung Jenny Kim,Insin Kim,Jinsoo Hwang
Jinkyung Jenny Kim
This study aims to identify how behavioral intentions are formed in the context of drone food delivery services using the moderating role before and after the outbreak of COVID-19. A conceptual model including eight hypotheses was developed...