Covid-19 and small lodging establishments: A break-even calibration analysis (CBA) model [0.03%]
COVID-19与小型住宿设施：盈亏平衡校准分析(CBA)模型
Manuel Rivera,Murat Kizildag,Robertico Croes
Manuel Rivera
The COVID-19 pandemic foiled the hospitality industry offering no clear insight as to what to expect regarding the emergence of possible new industry standards as likely corollaries of the pandemic. The accommodation sector is one of the mo...
Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework [0.03%]
酒店行业对COVID-19的战略响应：通向精细的疫情危机管理体系
Dung Le,Giang Phi
Dung Le
The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 articles collected fr...
COVID-19 impact on the hospitality industry: Exploratory study of financial-slack-driven risk preparedness [0.03%]
新冠疫情对酒店业的影响：财务盈余驱动风险管理的探索性研究
Monika Wieczorek-Kosmala
Monika Wieczorek-Kosmala
The hospitality industry is regarded as one of the most affected by the consequences of COVID-19 pandemic, and the undefined persistence of the pandemic duration raises anxiety about the ability to recover from this dramatic situation. In t...
The effect of online restaurant menus on consumers' purchase intentions during the COVID-19 pandemic [0.03%]
COVID-19疫情期间在线餐厅菜单对消费者购买意图的影响
Prawannarat Brewer,Angela G Sebby
Prawannarat Brewer
As COVID-19 escalated globally in 2020, mandated suspension of dine-in services was instilled to control virus transmission. Restaurants lost billions of dollars, millions experienced severe employment changes, and numerous small restaurant...
Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions [0.03%]
疫情之后我们会拥有同样的服务行业员工吗？疫情对员工工作态度和离职意向的影响
Dunja Demirović Bajrami,Aleksandra Terzić,Marko D Petrović et al.
Dunja Demirović Bajrami et al.
A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employe...
Arthur Huang,Efren De la Mora Velasco,Jessica Marsh et al.
Arthur Huang et al.
The COVID-19 pandemic has significantly disrupted the hospitality industry. This research combines different data to examine the US labor market trends during COVID-19. It is found that low-preparation jobs in leisure and hospitality are th...
"His lack of a mask ruined everything." Restaurant customer satisfaction during the COVID-19 outbreak: An analysis of Yelp review texts and star-ratings [0.03%]
“没戴面具什么都做不成”：疫情期间美国顾客对餐厅的评价及评级分析
Maria Kostromitina,Daniel Keller,Muhittin Cavusoglu et al.
Maria Kostromitina et al.
The aim of the study was to provide practical advice to restaurant managers for improving star ratings as well as information for researchers on how the pandemic has impacted established determinants of satisfaction. The study examined crit...
Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors: Moderating effects of working-from-home [0.03%]
新冠肺炎疫情对酒店管理层员工工作行为的影响:居家办公的调节效应
Oscar Hengxuan Chi,Asim Saldamli,Dogan Gursoy
Oscar Hengxuan Chi
This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees' work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edg...
Public strategies to rescue the hospitality industry following the impact of COVID-19: A case study of the European Union [0.03%]
COVID-19影响下救助 hospitality 业的公共策略——以欧盟为例
José M Sanabria-Díaz,Teresa Aguiar-Quintana,Yasmina Araujo-Cabrera
José M Sanabria-Díaz
The COVID-19 pandemic has caused a "zero tourism" situation throughout the world with unpredictable consequences. Several authors analyzed the economic impacts of the COVID-19 pandemic during the second trimester of 2020, but none of them h...
Use numbers not words! Communicating hotels' cleaning programs for COVID-19 from the brand perspective [0.03%]
用数字不用文字！从品牌角度沟通酒店的新冠肺炎清洁方案
Jano Jiménez-Barreto,Sandra Loureiro,Erik Braun et al.
Jano Jiménez-Barreto et al.
After hotels in many countries were forced to close in government-imposed lockdowns during the COVID-19 pandemic, there is an inherent need to communicate how they deal with the coronavirus to motivate guests to visit. However, lack of know...