Psychology & marketing. 2006;23(3):203-224. doi: 10.1002/mar.20096 Q19.12025
When service fails: The role of the salesperson and the customer
DOI: 10.1002/mar.20096
摘要
Psychology & marketing. 2006;23(3):203-224. doi: 10.1002/mar.20096 Q19.12025
DOI: 10.1002/mar.20096
摘要