Psychology & marketing. 2004;21(5):351-373. doi: 10.1002/mar.20009 Q19.12025

What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty

Youjae Yi; Suna La

DOI: 10.1002/mar.20009

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期刊名：Psychology & marketing

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ISSN：0742-6046

e-ISSN：1520-6793

IF/分区：9.1/Q1

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What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty