Psychology & marketing. 2000;17(12):1077-1095. doi: 10.1002/1520-6793(200012)17:12<1077::aid-mar4>3.0.co;2-w Q19.12025

Complaining as planned behavior

DOI: 10.1002/1520-6793(200012)17:12<1077::aid-mar4>3.0.co;2-w

摘要

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