Journal of interactive marketing. 2000;14(3):41-49. doi: 10.1002/1520-6653(200022)14:3<41::aid-dir3>3.0.co;2-m Q16.42025
The identification of inbound call center agents’ competencies that are related to callers’ repurchase intentions
呼叫中心接线员胜任力与来电者再购买意愿的相关性识别
DOI: 10.1002/1520-6653(200022)14:3<41::aid-dir3>3.0.co;2-m
摘要
