Kristen M Lambert
Kristen M Lambert
Wendy Cox
Wendy Cox
After an adverse event, Five A's: Acknowledgment, Apology, All the Facts, Assurance and Appropriate Compensation, serve to meet the essential needs of patients and their families. This simple mnemonic creates a clear framework of understand...
Geraldine Amori,Pamela L Popp
Geraldine Amori
In recent years, risk managers have been charged with educating providers who need to know how to communicate to a patient that an unanticipated or adverse event has occurred. Much has been written about the elements that should be part of ...
Michelle Hoppes,Henry Lerner
Michelle Hoppes
Simulation-based learning can provide education and training to individuals in a variety of industries. The military, aviation and nuclear power industries have seen demonstrable improvement in critical event handling through the use of thi...
Paul English Smith
Paul English Smith
In 2007, as part of its annual strategic planning process, the ASHRM board was fortunate to have the assistance of Rick Foster, an internationally known management consultant and author. Those of you who have participated in the AHA's Patie...
Larry Veltman,Kristine Larison
Larry Veltman
Communications failures have been identified as a significant cause of adverse outcomes in obstetrics. Following the lead of some high reliability organizations, healthcare has introduced structured communication such as SBAR as a way to ma...
Stanley A Nasraway
Stanley A Nasraway
Antithrombotic therapy poses a significant risk of litigation owing to the risk of devastating outcomes from both the condition for which the therapy is necessary and the therapy itself. Using a case-based approach, this article illustrates...