From a project to transformation: how "going against the flow" led to improved access and patient flow in an academic hospital [0.03%]
从项目到转型：“逆流而上”如何改善学术型医院的就医渠道和患者流程
L Miin Alikhan,Robert J Howard,Richard Bowry
L Miin Alikhan
A results-driven approach to optimizing patient flow, grounded on quality improvement, change management and organizational learning principles, is described. Tactics included collaborative governance, performance management, rapid process ...
An innovative approach to goal setting and reporting in a complex organization [0.03%]
复杂组织中目标设定和报告的创新方法
Marnie Escaf,Petrina McGrath,Judy Costello
Marnie Escaf
Managing multiple priorities and achieving sustainable outcomes is a challenge for leaders across health care organizations. One academic health science centre set about to address this challenge through the development of an innovative ann...
Roxanne Harms
Roxanne Harms
Staff scheduling has historically been embedded within hospital operations, often defined by each new manager of a unit or program, and notably absent from the organization's practice and standards infrastructure and accountabilities of the...
Hilary F Jaeger
Hilary F Jaeger
Catherine Barnardo,Amin Jivanni
Catherine Barnardo
Fraser Health (FH), a large, Canadian, integrated health care network, adopted the Balanced Scorecard (BSC) approach to monitor organizational performance in 2006. This paper reports on the results of a formative evaluation, conducted in Ap...
Colleen Keeler,Adrian Johnson,Amy Lee
Colleen Keeler
Here we discuss the use of Advanced Product Quality Planning (APOP) as an effective tool in analyzing risk within current processes in a health care environment. The analysis focuses on the management of urgent product or process recalls or...
Heather B Porter,Joseph A Tindale,Kristen P Mark
Heather B Porter
Community Support Connections (CSC) is the result of the merger of four private not-for-profit community health care agencies. The purpose of this research project was to evaluate the progress of CSC toward its stated goal: improvement of c...
Wallace Lockhart,Allen Backman
Wallace Lockhart
This study examines issues around health care management competencies, as perceived by senior managers. A combination of questionnaire survey, focus group and in-depth interview methods was used to ascertain views on the importance of vario...
Commentary on the feature article [0.03%]
述评
John King
John King
Marie Girard
Marie Girard