Journal of Business Economics and Management. 2017;18(5):974-1004. doi: 10.3846/16111699.2017.1368034 Q12.72025

Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis

Ahmed, Rizwan Raheem; Vveinhardt, Jolita; Štreimikienė, Dalia; Ashraf, Muhammad; Channar, Zahid Ali

DOI: 10.3846/16111699.2017.1368034

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期刊名：Journal of business economics and management

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ISSN：1611-1699

e-ISSN：2029-4433

IF/分区：2.7/Q1

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