Journal of Interlibrary Loan,Document Delivery & Electronic Reserve. 2008;19(1):75-94. doi: 10.1080/10723030802533911 0.02025

Interlibrary Loan Meets Six Sigma: The University of Arizona Library's Success Applying Process Improvement

Voyles, Jeanne F.; Dols, Linda; Knight, Ellen

DOI: 10.1080/10723030802533911

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期刊名：Journal of interlibrary loan, document delivery and electronic reserve

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ISSN：1072-303X

e-ISSN：1540-3572

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Interlibrary Loan Meets Six Sigma: The University of Arizona Library's Success Applying Process Improvement