Communication Reports. 2010;23(1):14-25. doi: 10.1080/08934211003598767 Q21.62025

Consumer Satisfaction and Repatronage Intentions Following a Business Failure: The Importance of Perceived Control with an Organizational Complaint

Bolkan, San; Goodboy, Alan K.; Daly, John A.

DOI: 10.1080/08934211003598767

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期刊名：Communication reports

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ISSN：0893-4215

e-ISSN：1745-1043

IF/分区：1.6/Q2

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