Systems Research and Behavioral Science. 1999;16(6):495-518. doi: 10.1002/(SICI)1099-1743(199911/12)16:6<495::AID-SRES238>3.0.CO;2-R Q21.82025
A structured model for evaluating information systems effectiveness
DOI: 10.1002/(SICI)1099-1743(199911/12)16:6<495::AID-SRES238>3.0.CO;2-R
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