Psychology & marketing. 2008;25(5):416-443. doi: 10.1002/mar.20218 Q19.12025

Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

Devon S. Johnson; Fleura Bardhi; Dan T. Dunn

DOI: 10.1002/mar.20218

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期刊名：Psychology & marketing

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ISSN：0742-6046

e-ISSN：1520-6793

IF/分区：9.1/Q1

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Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology