Enhancing resource utilisation in outpatient clinics: impact of telephone and text reminders on did not attend and short notice cancellation
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Did not attend (DNA) and short notice cancellation (SNC) in outpatient (OP) clinics waste scarce capacity and delay care. We undertook a quality improvement project in general surgery OP clinics with the aim to reduce DNA below the baseline 12.2% and SNC below... ...
